Abasyn Journal of Social Sciences. Vol.9 No.2

An Empirical Investigation into the Mediating Role of Job Satisfaction on the Linkage between Corporate Social Responsibility and Organizational Performance

Shahzad Zeb, Dr. Robina Yasmin

1 PhD Scholar, Iqra University Islamabad Campus
2 Assistant Professor, Iqra University Islamabad Campus


This research paper investigates the mediating role of employee attitude (Job Satisfaction) on the linkage between corporate social responsibility and organizational performance. This study  aims at the telecom sector of Peshawar, Khyber Pakhtunkhwa, Pakistan. Sample included regional offices of six different telecom companies of Pakistan operating in Peshawar city which is  the capital of KPK. Stratified random sampling method was adopted to gather data from different telecom companies functioning in the Peshawar city. For the purpose of data gathering 376  questionnaires were distributed. In the current research, 352 filled questionnaires were received. The usable number of questionnaires returned was 333. After analysis it was found that  corporate social responsibility has a significant impact on job satisfaction and organizational performance. It was also found that job satisfaction has a significant impact on organizational  performance. Results of the mediation analysis showed partial mediation of job satisfaction between the relationship of corporate social responsibility and organizational performance.
Keywords: Corporate Social Responsibility, Job Satisfaction, Organizational Performance.




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