Abasyn Journal of Social Sciences. Vol.9 No.1

Impact of Nurses’ Personality on Patients’ Satisfaction; an Occupational Focus on Spirituality at work as Moderator

Muhammad Sarmad, Sajid Bashir

1 PhD Candidate, Department of Management Sciences, Capital University of Science and Technology (CUST), Islamabad
2 Associate Professor, Department of Management Sciences, Capital University of Science and Technology (CUST), Islamabad


 



Abstract
This study reveals the dyadic relationship between nurse and patient in health care sector of Pakistan. The patients’ satisfaction in terms of nurses’ treatment was examined for in-depth analysis  of dyadic relationship. Nurses’ personality traits and spirituality at work towards their patients was examined and data was collected from 166 nurses and their corresponding patients. Findings  indicate that nurse’ personality traits results in patients’ satisfaction. Contrary to the belief that spirituality at work does not moderate the relationship between personality traits and patients’  satisfaction. Implications and future research for health care sector was also discussed.
Keywords: Personality Traits, Patients? Satisfaction, Spirituality at Work

DOI

https://doi.org/

Received

Received Revised

Accepted

Available Online


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