Abasyn Journal of Social Sciences Vol (13), Issue (1), 2020

The Importance and Implication of Knowledge Management and Its Impact on Organizational Performance

Dr. Muhammad Usman, Dr. Rana Tahir Naveed, Dr. Asim Iqbal, Dr. Ghulam Mustafa & Dr. Aftab Anwar

Department of Economics and Business Administration, Art & Social Sciences Division, University of Education, Lahore

The current research examined the effect of knowledge management (hereafter K-M) in the sector of oil & gas automation of Pakistan. In this paper, we analyzed the perceived importance of K-M from the viewpoint of service providers and end-users in industry. Furthermore, we also tried to relate K-M with firm performance. In total 132 responses were collected from service providers and end-users, out of which 51 responses were from the end-users and the remaining 81 were from service providers. Our results indicated that K-M is considered important by both service providers and end-users. There is no significant perceptual difference regarding the importance of K-M among end-users and service providers, however, end-users are more aware of K-M than service providers. Furthermore, the results showed that the majority of firms have adopted some form of K-M. This study also took into account the major facilitating factors for implementing K-M such as supportive and encouraging organizational culture and development of strategy and objectives relating to K-M, and major hindrances for implementing K-M such as lack of interest, less managerial support, and low employee involvement. Moreover, our results presented a a positive impact of K-M on the performance of firms in the Oil & Gas Automation sector of Pakistan.
Keywords: Knowledge Management; Oil & Gas Automation sector; Service Providers; End Users; Pakistan




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